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Our guides are designed to help you understand what you're buying, what you need, and how to complete the order form. You'll notice we've covered a variety of scenarios, but if you don't see one that best fits your situation, check our FAQs for additional information. Of course, you can always ask us a question here or give us a call.
I'm a new agent and want to understand more about M-line Media's services.
Messages On-Hold is exactly how it sounds, whenever you place someone on hold or park, messages and music play for your caller to hear. You can customize the messages they hear by choosing from our State Farm approved library of over 35 messages when you order a file and we also offer over 15 different music tracks to choose from. For more information about our Messages On-Hold service, including pricing and samples, please visit our Messages On-Hold service page.
Our other service, Auto Attendant, is a professional voice service for your main phone greeting and office information track. You can choose from our library of approved auto attendant messages or submit your own for approval. We also provide consultation on how to best setup your phone system for your team. For more information regarding this service, including pricing and samples, please visit our Auto Attendant service page.
I've had Melodyline before and need to update my messages.
Your first step to updating your messages will be to make sure you have a compatible player installed at your office. If you don't have an MP3 player, then you'll definitely need to purchase our package option first. That will not only get you a new unit to play your messages on, but it includes a new message file as well. If you already know that you have an MP3 player at your office, then you simply need to order a MP3 Production Only on our order page. You'll be emailed a link to download your new file a few business days after your order. The email will also contain the instructions on how to load that file to your player using a personal computer.
If you're not sure which unit you have, then you should give us a call. We can look up any previous purchases you might have made with us and tell you if you've ever registered an MP3 unit. In some cases, if you've moved offices or taken over one, there might be an MP3 unit already there. It's fairly easy to identify a tape unit among any other hardware you might have, but MP3 units are smaller and are sometimes placed in hard to see or reach places. You can learn more information about our MP3 units on our Messages On-Hold service page.
Loading your MP3 production file to your unit.
Answers for your questions.
You can follow our installation guide here. (The installation may vary due to your phone hardware)
Note: The SBD-100 units have the audio port near the power. This is where the audio cable will go for you wire that connects to the phone system.
We want to check the volume of the player first, simply press the volume up on the player 5-10 times. Once it is able to be heard on the phone system you can adjust the volume to where it sounds best for the customers.
We first suggest checking with the supplied headphones to make sure that the player is working. If you do hear the production playing it we would need to look at connections.
It is suggested to reseat the connections by simply unplugging and plugging them back in. Some phone systems will take more than 5-10 seconds for you to hear the change. If reseating the connection does not seem to work we will want to make sure that the connections are in the right port.
*In older MP3 units, the volume buttons may actually be a small knob. Turn the knob clockwise for 'Up' and counter-clockwise for 'Down'.
Solid green or blinking green - This means that the unit is functioning properly.
Orange or yellow - You'll see this color whenever you press a button on the unit, or when a new file is being copied to the system.
Blinking red - This status indicates a failure to load a new file because it is missing the dealer security code. To learn more about this feature, please see our FAQ about security codes.
Solid red - If the light on your unit is solid red, you should reboot it first and remove the flash drive if there is one plugged in. If it continues to stay red, then please contact our support team for assistance.
Warranty & Returns
*Production files delivered as part of this order are not refundable.